Billing Terms and Conditions

Accepted Payment Methods

At Premello, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
• Shop Pay

All payments are processed in GBP.

Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined or fails, the order will not be confirmed.

Pricing

• Prices are subject to change without notice.
• Any applicable taxes and shipping fees will be calculated at checkout.

Secure Payment Processing

• The Premello webshop uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
• We do not store your credit card or payment details.

Refunds & Chargebacks

• Refunds are processed according to our Refund & Return Policy.
• Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at info@premello.com

Fraud Prevention

• Premello reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
• Additional identity verification may be requested for high-value transactions.

Contact Us

Address: 39 Ludgate Hill, London EC4M 7JN, United Kingdom
Email: info@premello.com
Phone: +44 20 45772185

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM, GMT
We do our best to reply to your email within 1 business day.

Premello is a brand of Trendloomz Europe BV
Registered Office: Keizersgracht 520H, 1017 EK Amsterdam, Netherlands

Business Registration: 94294593
VAT Number: NL866717079B01