Frequently Asked Questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch within 24 hours.
How long will it take to receive my order?
Handling time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
How can I track my order?
You can track your order through the Track Order page on our website.
What is your return policy?
We have a simple and 30-day risk free return process.
For complete details, please visit our Return Policy page and always contact us first at info@premello.com.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return Policy
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
For more information, please check our Shipping Policy
Where is Premello located?
Premello is a fashion and home decoration webshop. We proudly offer a curated selection of high-quality products, with shipping available exclusively within the UK.
Premello is a website of Trendloomz Europe BV
Registered Office: Keizersgracht 520H, 1017 EK Amsterdam, Netherlands
Business Registration: 94294593
VAT Number:NL866717079B01
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact us at info@premello.com.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@premello.com
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
PREMELLO COLLECTION
EVERY IMPRESSION SHOULD LAST FOREVER
Premello achieves lasting styles and designs through its thorough selection process of each individual item.