Handling time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days

For more details, please refer to our Shipping Policy

Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy

Premello is a U.K. based fashion, beauty and home decoration store brand. We proudly offer a curated selection of high-quality products, with shipping available exclusively within the U.K.

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us at info@premello.com.

We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy

You can reach our customer support team through the Contact Us page or by emailing us at info@premello.com

No, we currently ship exclusively within the United Kingdom.

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Yes, we accept bulk orders. Please contact our customer support team for details.

For detailed information about product exchanges, please refer to our Return Policy

You can track your order through the Track Order page on our website.